front line staffers

Alex Frankel worked the front lines at a number of major companies - UPS, Enterprise Rent A Car, the Gap, Starbuck, etc.

He chronicles his experiences in the various corporate cultures in Punching In. As a journalist, he felt like an outsider in many of the jobs and at others he clicked. He also examines the new wave electronic screening during hiring, group interview techniques, etc.

I really enjoyed this and was suprised by his final favourite.